FAQ: Shipping, Exchange and Return Policy:
Please note that Saturdays, Sundays and holidays are not considered business days, and that there may be delays on all orders placed during the season.
Exchange and return policy:
All returned items will be delivered in the form of store credit only, as we do not offer refunds. All returns or exchanges must be made within 15 days of receipt of your shipment.
You will be responsible for paying the shipping costs for any returns or exchanges.
All returns must have a valid reason. (ex. Default, Size)
We do not offer refunds. Items purchased at the "SHOPSÍ" store can be returned only for store credit. Each item must have the original tags and be unused or unwashed. "SHOPSÍ" will not offer refunds for returned products.
The store credit that is applied to your return will be for the purchase price of the product only, it does not include any shipping fees charged for delivery.
If a product in your order is out of stock, you will automatically be refunded the purchase price of that specific item.
Please email us at Shopsi@outlook.com to obtain a return authorization before sending us anything.
"SHOPSÍ" will NOT accept returns or exchanges if:
- The item smells like any odor, such as smoke, perfume, or cologne.
- The item has visible stains.
- There are changes or modifications in the garment.
- Sales of coffee mugs, and any style of portable hats are final for sanitary reasons.
International Orders: You will need to send the package back to us via standard international mail only, along with a receipt for what you paid for shipping and we will process your refund upon receipt of your return. Then we will resend the new item to you and email you your new tracking number.
What payment methods do you accept?
All of our accepted payment methods are found on our website. We accept Visa, MasterCard, Discover, American Express, and PayPal. All payments must be made in EU Euros.
Was my credit card / PayPal account charged twice?
When you place an order, we obtain an "authorization" from your credit card company or PayPal. This simply confirms that the funds needed to pay for the order are available. We don't actually collect your payment until your order has shipped. You will most likely see this initial authorization, as well as the actual payment if your order was recently shipped. Neither PayPal nor most credit card companies do a good job of showing / explaining these different types of transactions when you are viewing your account online. Rest assured, temporary authorizations will be gone soon. If you are still concerned that you have been charged twice after at least one business day, we recommend that you contact your credit card company or PayPal to confirm that a duplicate transaction has, in fact, occurred.
I live in United States. When my order arrived?
Orders generally ship within 4-8 business days, however some orders may take longer to complete for various reasons. If your order is urgent, be sure to contact us to see if any component of your order may take longer. When your order ships, we will send you an email with tracking information. The shipping notification email will show when your order shipped.
Do you ship internationally? While we try to offer shipping to as many countries as possible, we simply cannot ship to all parts of the world. The reasons range from import restrictions or high duties and taxes to excessive fraud or lost packages. The fastest way to determine if we can ship to your country is to put an item in your cart and visit the View Cart page. See the list of countries in the "Calculate Shipping" section on that page.
I live outside of Spain. When will my international order arrive?
Most orders ship within 4-8 business days. When your order ships, we will send you an email, then you can use the tracking number to see the expected delivery date. Yes In the event of any customs delays, it is difficult to provide you with a more precise time frame. Additionally, it is impossible for us to determine how long a shipment will take to clear customs. This may delay delivery and is completely out of our control. If your shipment doesn't arrive after a few weeks, simply email Shopsi@outlook.com with your order. We will review the lost shipment reports on a case-by-case basis.
Can I update my shipping address?
If your order has NOT been shipped, we may update your shipping address. Please contact Shopsi@outlook.com with your order number and correct address.
ADDRESS ERRORS:
We are unable to change your delivery address after an order has been shipped. We work directly with our senders to help resolve address issues when possible, but we cannot be responsible for delays, fees, or other delivery issues if your address was entered incorrectly at checkout. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be returned to us, you may be responsible for the return shipping fees and we can only reimburse you for the cost of the merchandise. If the return shipping cost is greater than the value of the merchandise, SHOPSÍ will inform the carrier to abandon the package and no refund will be issued.
PACKAGES LOSS:
Although it is rare that orders from SPAIN are lost. Or international, be aware that this can happen. Delivery times are estimates only and do not factor in weekends, holidays, or processing and packing times (please allow 1-2 business days for packing). International orders may take up to 40 days to clear customs, depending on the delivery method and government procedures. An international order will not be considered "lost" until 40 days after the shipping date. We cannot process claims until this 40-day period has passed. Please note that we do not offer replacements or store credits for lost or stolen packages. In the event that your order is lost, you must report it to us as lost within 60 days of the purchase date. Please contact us by email to discuss your options. Shopsi@outlook.com
CUSTOMER REJECTION:
We cannot offer refunds for products that are rejected for any reason. Also, if SHOPSÍ is billed for the cost of return shipping due to your rejection, you may be responsible for that cost.
CUSTOMS INGESTION:
Unfortunately, we are unable to issue a refund of any kind for orders seized, damaged or destroyed by Customs unless the order is returned to our fulfillment center in perfect condition and in resale condition. In that case, a refund will be issued for the cost of the merchandise only; Shipping costs will not be refunded. Customs fees may apply. Please note that if the cost of returning a rejected package to our fulfillment center exceeds.
DISCLAIMER:
SHOPSÍ is not responsible for any laws or regulations that result in Customs applying additional costs to your order, whether they be taxes or duties, or any related seized products or delays in delivery. However, the vast majority of international shipments experience no problems or delays. In the event that additional fees apply to your order, the local customs authority will contact you directly. By placing an order on SHOPSÍ, you agree to the policies listed above. SHOPSÍ reserves the right to change these policies at any time, and we also reserve the right to refuse service to any customer in our sole discretion.
SHOPSÍ cannot guarantee receipt of returned packages and is not responsible for lost items.
Contact:
For all order and item related questions please email your question / order number to Shopsi@outlook.com
